Individuals who wish to express concerns or file a grievance about a practice or service-related issue are encouraged to first discuss the issue directly with the VAVP service provider.
In the event that this is unsuccessful, please contact an alternate VAVP staff person. Individuals can expect to receive a response to their grievance within 5 business days. If the individual has spoken to the alternate VAVP staff person and is still unable to come to a satisfactory resolution, they may contact the President of the VAVP Board of Directors, at: firstname.lastname@example.org.
The VAVP Grievance procedure will be provided to anyone receiving services from any VAVP employee, volunteer, or contractor. Services can include but are not limited to: client meetings, focus groups, workshops, community gatherings, training, etc.